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Important Update: We are experiencing some shipping delays due to COVID-19. All of our shipping partners are fully operational, but some delays are to be expected. If you have specific questions as to the status of your order, please reach out to FreshCap Customer Support at support@freshcap.com or by phoning us at 1-619-492-2571. Thanks for your understanding!

FAQs

Orders are shipped within 1-2 business days of an order being placed. Orders placed over the weekend will be shipped out the following week. Orders placed before 12 PM EST usually ship same day. Orders placed after 12 PM EST will be shipped the following business day. Our warehouse will be closed on all holidays.

Once and order is shipped it will arrive in the indicated time frame below "Shipping Rates".

This Shipping Policy is subject to change without notice. FreshCap reserves the right to determine the outcome to each individual request.

At FreshCap, we have a 100% Customer Happiness Guarantee. 

This means that we will do what it takes to ensure you are completely satisfied with your purchase. 

If you are unsatisfied with your purchase in any way, we will happily assist in providing a resolution or refund up to sixty (60) days from the date of purchase. Any suspicious fraudulent activity is disqualified from any return or refund. If you are unsatisfied, or if you have unaddressed concerns about your order, please reach out to us directly at support@freshcap.com or call us at 1-619-492-2571. Please provide your name, order number and specific reason for your request. A member of our customer experience team will reach out to you once we receive your request. Please note that we require proof of purchase if we cannot verify your order.

Refunds can be granted for sealed, unopened products returned to us within sixty (60) days of purchase date. Shipping charges are non-refundable. Return shipping is the responsibility of the customer, please contact us for a return address. 

Refunds are issued directly back to the credit card or payment method used to make the purchase. Refunds should be reflected in your account within 3-5 business days from the date you receive a refund notification. If after 5 business days you still do not see the refund in your account, please contact your bank or credit card company to make sure there are no pending refunds. You can always reach back out to our customer experience team and we will be happy to confirm the refund has been processed. 

Orders placed on freshcap.com are immediately processed and packed in order to ship orders as fast as possible. Because of this, we are unable to change or cancel orders after they have been placed.

Since our products are supplements, we do not restock or resell any returned product, and cannot accept exchanges. 

Questions? We are here to help! Reach out at support@freshcap.com or by phone at 1-619-492-2571.

This Refunds and Replacements policy is subject to change without notice. FreshCap reserves the right to determine the outcome to each individual request.

Our shipping partners make successful deliveries the vast majority of the time. Unfortunately, some orders could be lost or damaged in transit. An order is considered lost if it has been in the postal system for 15 consecutive days without a tracking update.

Occasionally shipping carriers will mark packages as 'delivered' before delivery takes place. If you find your tracking shows delivered but your package has not yet arrived, please wait 5 additional business days from the date of delivery for the package to arrive.

Our products are shipped directly from our warehouse in Salt Lake City, Utah and we cannot take responsibility for orders once they have left our warehouse. FreshCap does not accept liability for loss, damages or additional shipping expenses. Upon purchase, title and risk of loss shall pass to the purchaser. 

If you are experiencing issues with the transit of your order please contact us to confirm your shipping address and we can direct you on where to file a claim.

This Delayed or Lost Orders policy is subject to change without notice. FreshCap reserves the right to determine the outcome to each individual request.

If your package is returned to our warehouse because of an incomplete, incorrect or failed mail forwarding address, you can then choose a refund for the product less the original shipping charge or we can ship the product to the new address for an additional shipping charge.

Should you refuse an order and it is returned to our warehouse, we will issue a refund for the product after subtracting the original shipping charge and any additional return charges incurred.

We are not responsible for any lost orders if the incorrect or incomplete address is provided at the time of checkout.

This Wrong or Incomplete Address policy is subject to change without notice. FreshCap reserves the right to determine the outcome to each individual request.

Shipping Rates

United States (Including Hawaii, Alaska & Other US Territories)


All orders are shipped from our warehouse in Salt Lake City, Utah.


Our orders ship with DHL and are passed on to USPS for final delivery. If you require specific shipping method please contact us to determine if we can accommodate. A $15 flat fee is required to change shipping method.

Order Delivery service Cost Estimated delivery time
Over $50 Standard ground FREE >3 - 7 business days
Under $50
<0.25 lbs
Standard ground $4.95 >3 - 7 business days
Under $50
>0.25 lbs
Standard ground $6.95 >3 - 7 business days

Canada 


All orders are shipped from our warehouse in Salt Lake City, Utah

 

Our orders ship with DHL and are passed on to a third party carrier for final delivery.  Shipping method cannot be modified for orders shipping to Canada.
Order Delivery Service Cost Estimated delivery time
Over $100 Standard Ground FREE 10-15 business days
Under $100
Standard Ground
$9.95
10-15 business days